FAQ

 

What is DreamCutTools?

We are manufacturers and suppliers of health and beauty products, jewelry tools, pet grooming tools and baby care tools. Our products include: FaceCare, HandCare, NailCare, FootCare, HeelCare, HairCare, BeautyCare, BrowCare, LashCare, and much more…

We proudly package all products in our facility in NJ-USA.

Our goal is always to make our products superior. We strive for excellence in everything we manufacture. We manufacture only high quality tools at affordable prices. It was a dream for consumers to have SUPERIOR quality tools in their hands, but due to high costs for products from National Brands, it seemed unachievable. Now, consumers will have a chance to get topnotch quality tools at affordable prices. That is why our brand, “DreamCut” has the slogan, “Quality of your Dreams!”

 

Orders

  1. ) How can I make a purchase?
  • You can make a purchase with your major debit/credit card and pay pal.

Payment Methods.

  1. ) Will my information be safe on this website?
  • Yes, we do not share any info with third parties.
  1. ) Can I cancel my order once I have submitted it?
  • You may cancel it within two hours after you place an order. ( After two hours, we are unable to cancel orders. )
  1. ) I am not ready to make a purchase yet. Am I able to save my cart for later?
  • Yes! As long as you don’t clear your history, your cart will be saved! In addition, your cart will be emailed to you as a reminder after four hours. To be sure, you may also add your cart to wishlist and email it to yourself!
  1. ) What is the maximum quantity for each product that I can put in my cart?
  • There is no limit.

Shipping

  1. ) How long does it take to process my order?
  • 1-2 Business days
  1. ) Do you ship Internationally?
  • Yes, we do.
  1. ) Do you offer free shipping?
  • Yes, on orders over $30.00 USD.
  1. ) Do you offer shipping to P.O. Box?
  • Yes, we do by USPS.
  1. ) Will I receive tracking info for my order?
  • Yes, once your order is received by the carrier, you will receive tracking info.

Return Policy

  1. ) Our return policy?
  • We offer returns for up to 30 days. If your product proves to be defective or does not perform as it should, we accept returns up to 30 days. We cannot refund shipping charges. (This return policy is void if product becomes defective due to customer negligence.)
  1. ) How soon will I be refunded when I return a product?
  • You will be refunded as soon as we receive our product back in our warehouse.
  1. ) Will I be able to cancel a product once I have ordered it?
  • Yes, you can cancel your order within 2 hours of placing it on our website. ( After the two hours, we are sorry, we cannot cancel orders.)

Email Signup

  1. ) How can I join the newsletter?
  • By filling out the Opt-in form in our footer area or the opt-in form that pops-up.
  1. ) How often will I receive a newsletter from DreamCutTools?
  • You will receive no more than 8 emails a month
  1. ) How can I unsubscribe from the newsletters?
  • You may unsubscribe by clicking the “unsubscribe” button at the bottom of our emails.
  1. ) What will your newsletters include?
  • We provide two different newsletters: One for our customers & one for our private label partners. You will receive important updates, promotions, and coupons.

For Private Label Programs

  1. ) Do you offer a Private Label Program?
  • Yes, we offer an extensive private label program. Our staff is equipped to handle mass quantities.
  1. ) Can you customize products and packaging to our needs?
  • Yes, we are capable of customizing all our products to meet our customer’s need accordingly.
  1. ) What are our Minimum Order Quantities for private label program?
  • We offer small customers low MOQ. Please contact us.
  1. ) What kind of packaging do you offer?
  • Blister packaging, Clamshell packaging, Shrink packaging, PVC/PETG Box packaging.

General Questions

  1. ) What materials are used to make DreamCut Tools nippers, scissors, clippers and tweezers?
  • 100% Surgical grade Stainless Steel.
  1. ) Where are DreamCut Tools products made?
  • Products are Made in USA, Germany, Italy, Pakistan, Japan, Korea and China.
  1. ) How long has DreamCut Tools been in business?
  • Since 1985.
  1. ) Who packages DreamCut Tools products?
  • DreamCut Tools products are proudly packaged in the USA.
  1. ) Can I post comments/reviews for products I purchase?
  • Yes, you may post comments, although they will not be available right away. It may take a day or two before your comment is available to view.

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